Refund policy

At MaviKnot.com, we strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your order, we're here to help with our straightforward refund process.

Refund Eligibility

To be eligible for a refund, your item must meet the following conditions:

  • Items must be returned within 30 days of delivery
  • Products must be unused, unworn, and in original condition with all tags attached
  • Original packaging must be intact and included with the return
  • Sweaters, skirts, trousers, and suits must show no signs of wear or alteration

Non-Refundable Items

The following items cannot be refunded:

  • Items marked as "final sale" or "clearance"
  • Products that have been worn, washed, or altered
  • Items without original tags and packaging
  • Products damaged due to customer misuse

Return Process

  1. Contact our support team at [email protected] to initiate your return
  2. Include your order number and reason for return in your email
  3. We will provide you with a return authorization and shipping instructions
  4. Pack your items securely in the original packaging
  5. Ship your return to the address provided in our instructions

Refund Processing

Once we receive your returned items:

  • We will inspect the returned products within 3-5 business days
  • Approved refunds will be processed to your original payment method
  • Refunds may take 7-10 business days to appear in your account
  • You will receive email confirmation once your refund is processed

Shipping Costs

Original shipping charges are non-refundable. Customers are responsible for return shipping costs unless the return is due to our error or defective merchandise.

Defective or Incorrect Items

If you receive a defective item or incorrect product, please contact us immediately at [email protected]. We will cover all shipping costs for exchanges or returns of defective/incorrect items.

Need Assistance?

For any questions regarding our refund policy or return process, please contact our customer support team at [email protected]. We typically respond within 24 hours during business days.

@2025
MaviKnot.com