Faq
Frequently Asked Questions
Orders & Shipping
What are your shipping options and delivery times?
We offer standard shipping (5-7 business days) and express shipping (2-3 business days) for all orders. Delivery times may vary depending on your location and product availability.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping typically takes 10-15 business days. Additional customs fees and import duties may apply depending on your country's regulations.
Can I modify or cancel my order after placement?
Order modifications or cancellations are only possible within 1 hour of order placement. Please contact us immediately at [email protected] if you need to make changes to your order.
Products & Sizing
How do I choose the right size for sweaters and trousers?
We provide detailed size charts for each product category. For sweaters, we recommend checking the chest measurement and length. For trousers, focus on waist and inseam measurements. If you're between sizes, we suggest sizing up for a more comfortable fit.
Are your suits available as separates?
Yes, most of our suits are available as separates, allowing you to purchase jackets and trousers in different sizes for the perfect fit. Product pages clearly indicate when items are sold separately.
What materials are used in your clothing?
We use high-quality materials including merino wool, cotton blends, polyester, and viscose. Each product description includes detailed information about fabric composition and care instructions.
Returns & Exchanges
What is your return policy?
We offer a 30-day return policy for unworn items with original tags attached. Returns must be in original condition with all packaging. Final sale items are not eligible for returns.
How do I initiate a return or exchange?
Please contact our support team at [email protected] with your order number and reason for return. We will provide you with return instructions and a shipping label if applicable.
When will I receive my refund?
Refunds are processed within 5-7 business days after we receive your returned items. The refund will be issued to your original payment method. Please allow additional time for your bank to process the transaction.
Payment & Security
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. All payments are processed through secure, encrypted channels to ensure your information is protected.
Is my payment information secure?
Yes, we use industry-standard SSL encryption to protect all transactions. We do not store your complete payment details on our servers.
Can't find the answer you're looking for? Contact our customer support team at [email protected] and we'll be happy to assist you.